Privacy Policy

How we handle information you share with Orlando Mold Guardians.

Orlando Mold Guardians

Effective Date: October 20, 2026

Last Updated: October 20, 2026

Network Compliance: LeadSmart Terms & Standards

Jurisdiction: Orlando, Florida (Orange, Seminole & Osceola Counties)

Direct Phone: (728) 300-9969
hello@orlandomoldguardians.com

1. Introduction & LeadSmart Service Overview

Welcome to Orlando Mold Guardians ("we," "our," or "us"). We operate this website (orlandomoldguardians.com) in affiliation with marketing, lead routing, and consumer referral networks including LeadSmart. This Privacy Policy & Terms of Service governs your access to our website, lead submission forms, emergency hotlines, and referral services.

Primary Operating Entity: Orlando Mold Guardians
Principal Geographic Service Area: Greater Orlando, FL and surrounding Central Florida communities (Orange County, Seminole County, and Osceola County)
Effective & Last Revised Date: October 20, 2026

Our service connects residential homeowners, property managers, and commercial building operators with qualified, state-licensed environmental remediation, mold inspection, black mold abatement, structural drying, and water damage restoration specialists. By accessing our platform or submitting an inquiry, you acknowledge and agree to the information practices and terms outlined herein.

2. Telephone Consumer Protection Act (TCPA) Consent & Communications

PLEASE READ THIS SECTION CAREFULLY. IT GOVERNS HOW WE AND OUR CONTRACTOR PARTNERS CONTACT YOU.

By submitting your contact information (including your name, telephone number, physical service address, and email address) through any form, call trigger, or quote request on orlandomoldguardians.com, you provide your express written consent and electronic signature authorizing Orlando Mold Guardians, LeadSmart, our marketing affiliates, and our network of matched independent local contractors and service partners to contact you regarding your mold remediation, moisture testing, or water damage restoration request.

  • Methods of Contact: You expressly authorize communications delivered via live telephone calls, automated telephone dialing systems (ATDS), artificial or prerecorded voice messages, text/SMS messages, and electronic mail to the phone number(s) and email address provided.
  • Do-Not-Call Registry Waiver: You agree that this express written consent applies even if your telephone number is currently registered on any federal, state, corporate, or local Do-Not-Call (DNC) list.
  • Consent Not a Condition of Purchase: Providing consent is entirely voluntary. You are NOT required to provide this consent as a condition of purchasing any property, goods, or services. If you prefer to receive service without submitting an electronic form, you may contact our dispatch line directly at (728) 300-9969.
  • Message Frequency & Carrier Rates: Message frequency varies based on the status of your service inquiry. Standard message and data rates assessed by your mobile cellular carrier may apply.
  • Revocation of Consent (Opt-Out): You may revoke your consent to receive SMS communications at any time by replying STOP to any text message you receive. You may also opt out of phone calls or electronic communications by calling (728) 300-9969 or emailing hello@orlandomoldguardians.com with the subject line "TCPA Opt-Out" and your telephone number.

3. Electronic Signature & E-SIGN Act Disclosure

By clicking "Submit," "Schedule On-Site Assessment," "Request Assessment," or similar call-to-action buttons on our forms, you agree to conduct transactions electronically under the Electronic Signatures in Global and National Commerce Act (E-SIGN). You agree that your electronic submission constitutes a legally binding signature with the same legal effect as a handwritten signature.

4. Independent Contractor & Matching Disclaimer

Orlando Mold Guardians and LeadSmart operate as referral, matching, and lead management networks designed to connect consumers seeking environmental remediation with independent, third-party contractors and remediation professionals in Central Florida.

  • Independent Entities: The service professionals, remediation companies, and technicians matched through our platform are independent contractors and are not employees, agents, or joint venturers of Orlando Mold Guardians or LeadSmart.
  • Licensing & Insurance Verification: While our network requires matched providers to maintain active licensure through the Florida Department of Business and Professional Regulation (DBPR) and carry general liability and workers' compensation insurance, consumers are strongly encouraged to independently verify licenses, insurance certificates, and bonding directly with any contractor prior to commencing work.
  • No Warranty of Workmanship: Orlando Mold Guardians and LeadSmart do not endorse, guarantee, or warrant the quality of work, performance, pricing, or advice provided by third-party contractors. Any contract for remediation, reconstruction, or testing is entered into solely between the property owner and the respective contractor.

5. Categories of Information We Collect

We collect information you directly provide, as well as data gathered automatically through technology:

  • Contact & Identification Data: Full name, telephone number, mobile number, email address, physical property address, and preferred contact schedule.
  • Project & Property Details: Residential or commercial property designation, approximate square footage, observed mold locations, ongoing moisture intrusion history, recent plumbing failures or storm events, and insurance carrier details if you request insurance claims assistance.
  • Automated & Device Information: Internet Protocol (IP) address, operating system, browser type, referral URLs, pages visited, device identifiers, and browsing duration captured via analytics tools and cookies.
  • Google Tag Manager & Tracking Technologies: Our website implements Google Tag Manager (Container ID: GTM-W7HRP58X), conversion tracking pixels, and session cookies to monitor page performance, detect fraudulent submissions, and improve lead routing efficiency. You can control or disable cookies via your browser settings.

6. How We Use and Share Your Information

We utilize the collected information strictly for legitimate commercial purposes in connection with contractor matching and customer support:

  • Contractor Referral & Matching: Transmitting your inquiry details and project scope to matched local Florida DBPR-licensed remediation contractors and environmental assessors to fulfill your service request.
  • Customer Service & Follow-Up: Contacting you via phone, SMS, or email to verify project requirements, confirm appointments, and evaluate customer satisfaction.
  • Insurance Claims Coordination: When requested by you, transmitting moisture mapping logs and project scopes to your insurance adjuster to assist with property damage claim resolution.
  • Legal Compliance & Protection: Disclosing information when required by law, subpoena, or administrative summons, or to defend our legal rights, prevent fraudulent activity, and ensure consumer safety.
  • No Selling to Unaffiliated Spammers: We do not sell or rent your personal contact information to unrelated third-party data brokers for non-home-service marketing purposes. Data sharing is limited to fulfillment partners, marketing affiliates, and matched service professionals.

7. Data Security Safeguards

We maintain industry-standard physical, procedural, and technological safeguards to protect your personal information. All web form submissions transmit across Secure Sockets Layer (SSL/TLS 256-bit) encrypted connections. While no data transmission or storage protocol can guarantee 100% security, we regularly review and upgrade our defensive controls against unauthorized access, loss, or disclosure.

8. Florida Privacy Rights (Florida Digital Bill of Rights & FIPA)

If you are a Florida resident, the Florida Information Protection Act (FIPA) and Florida privacy statutes provide specific rights regarding your personal information:

  • Right to Know: You may request disclosure of the specific categories and pieces of personal data we have collected about you and the entities with whom it was shared.
  • Right to Correct: You may request the correction of inaccurate, incomplete, or outdated personal information.
  • Right to Delete: You may request the deletion of your personal data, subject to statutory recordkeeping requirements under Florida commercial contracting laws.
  • Non-Discrimination: We will never discriminate against you, deny services, or alter response priority because you exercise your statutory privacy rights.

To exercise any of these rights, please email our compliance team at hello@orlandomoldguardians.com with "Florida Privacy Request" in the subject line.

9. Children's Privacy

Our website and referral services are directed exclusively toward adults, property owners, and business operators aged 18 and older. We do not knowingly collect or solicit personal information from minors.

10. Policy Modifications & Updates

We reserve the right to amend this Privacy Policy & Terms at any time to reflect operational, legal, or network regulatory adjustments. Any revisions will take effect immediately upon posting to this page, accompanied by an updated "Last Updated" date. Your continued use of the website following such changes represents acceptance of the revised terms.

11. Contacting Orlando Mold Guardians

For questions regarding this Privacy Policy, TCPA terms, or our data handling practices, please contact our compliance department:

Orlando Mold Guardians
Attn: Privacy & LeadSmart Compliance Department
Location: Orlando, FL
Direct Dispatch Phone: (728) 300-9969 (24/7 Response)
Email: hello@orlandomoldguardians.com
Website: https://orlandomoldguardians.com/